Security Measures

Multi-Factor Authentication

We have implemented multi-factor authentication to help prevent common phishing and pharming techniques. You will choose from a set of personal questions which may be used to further identify you when logging into your account.

Personal Identification Image (Watermark)

We have also implemented a Personal Identification Image feature. This is a helpful tool for you to be sure that you are on the official Citizens Bank of Edmond website, and detect when you are on a spoof site. You may choose a Personal Identification Image picture to personalize your login. This image will appear every time you enter your password on the website. If you do not see your Personal Identification Image, you should not enter your password.

What you can do

The only way to ensure that you are safe when using the internet or conducting business over phone or fax is to be aware of the methods that criminals use to trick you, and to take steps to protect yourself.

• Just because a website looks like it might be from a legitimate bank or business doesn't mean that it is. Look at the address bar - Does it begin with the address of your bank's website? Is it asking you to enter information that you normally enter, or is it asking for more personal data, such as Social Security Number? Are there misspelled words or badly-worded sentences?
• Install virus protection, anti-spyware software and a firewall to help prevent criminal access to your computer.
• Know your bank's security measures. Citizens Bank of Edmond employs various techniques to help secure your online banking. We will be more than happy to verify whether or not a webpage claiming to be from Citizens is legitimate. If in doubt, ask!
• Don't trust someone on the phone simply because they say they are from "your bank." Call them back using the phone number in the phone book. Be cautious when giving information that your bank should already have.
• Citizens Bank of Edmond WILL NEVER request your online banking password or ATM/Debit Card PIN in order to assist you!